Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

We are proud to offer reliable local flower and plant delivery throughout our service area. Delivery fees are based on the destination ZIP code and are charged at a flat rate for each delivery zone.

Delivery Fees by ZIP Code

Free Delivery: 34209, 34205

$10 Delivery: 34207, 34208, 34210, 34215, 34217, 34203

$15 Delivery: 34201, 34216, 34221, 34222, 34234, 34243, 34235

$20 Delivery: 34236, 34202, 34211, 34212, 34237, 34239, 34250

$30 Delivery: 34228, 34231, 34232, 34233, 34219

Same-Day Delivery

We offer same-day delivery Sunday through Friday for orders placed before the applicable cutoff time.

Same-day delivery cutoff times are based on the delivery zone:

• Free, $10, and $15 delivery zones: Orders must be placed by 4:00 PM

• $20 delivery zones: Orders must be placed by 3:00 PM

• $30 delivery zones: Orders must be placed by 2:00 PM

Please note that same-day delivery does not guarantee a specific delivery time. If your order needs to arrive by a particular time, you may leave a note in the Delivery Instructions section during checkout, and we will do our best to accommodate your request.

Delivery Instructions

Helpful delivery information allows our drivers to provide the best possible service. When placing your order, please provide any information that may help us complete the delivery, including:

• Gate or access codes for gated communities

• Special delivery instructions

• Whether the delivery is going to a residence, business, retirement community, hospital, or other facility

• Any time-sensitive information that may affect when the arrangement should arrive

While we cannot guarantee a specific delivery time, we will make every reasonable effort to accommodate delivery requests included with your order.

Florida Heat & Delivery Safety

Because of Florida's warm temperatures, we take extra care to protect flowers from being exposed to excessive heat.

We do not leave floral arrangements or plants unattended at the door unless the customer or recipient has specifically instructed us to do so.

If no one is available to receive the delivery and our driver is unable to reach the recipient, the arrangement will normally be returned to our shop and a new delivery time will be arranged.

For deliveries to areas farther from our shop, particularly our $20 and $30 delivery zones, returning for a second delivery may not be practical. In these situations, if we are unable to reach the recipient, our driver may leave the arrangement in the coolest, safest location available.

When an arrangement is left at the delivery location, the customer will receive a delivery photo for confirmation.

Delivery Notifications

The customer who placed the order will receive an email notification when the arrangement is out for delivery and another email when the arrangement has been delivered.

If an arrangement is left at the delivery location, the delivery notification will include a photo when available.

Holiday Delivery

Our delivery days, hours, and same-day delivery cutoff times may be adjusted during major holidays and peak floral seasons. Any holiday-specific changes will be communicated and updated on our website.

Unless otherwise stated, the other terms of this delivery policy remain in effect.

Questions About Delivery

If you have questions about our delivery area, delivery fees, same-day service, or a specific order, please contact us by phone or email. We are happy to help ensure your flowers or plants arrive safely and as smoothly as possible.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.